Form IEPF-5 on MCA V3: Fixing PAN, Demat ID and EVR Problems

Form IEPF-5 is filed on the MCA V3 portal, and the form was revised with effect from 6 October 2025. Most problems claimants hit fall into three groups: identity details that don't agree with each other, a demat ID entered the wrong way, and verification that the company can't complete. Here's what to check in each.

Before you start

• You need a registered user login on the MCA V3 portal
• Filing Form IEPF-5 is free. A site asking for payment to file it isn't the MCA portal.
• Have the company's CIN, the folio number or demat ID, and the amounts or number of shares to hand. An IEPF search on the shareholder's name gives you most of this. How to search.

What changed in the revised form

• A yes-or-no question on whether you hold an entitlement letter from the company
• If someone files on your behalf, an authority letter and the representative's details
• "Shares" available as a standalone claim type
• A field for the full 16-character demat account ID
• Aadhaar for resident Indian claimants; passport, OCI or PIO card for NRIs

Our summary of the revised form covers each change.

PAN problems

• Name mismatch: the name on your PAN should match the name on your demat account and on your Aadhaar or passport. Small differences in initials or spelling are a frequent reason for a claim to be questioned later, even if the form goes through.
• Inoperative PAN: a resident individual's PAN that wasn't linked with Aadhaar can become inoperative. Check its status on the income tax portal before filing.
• A legal heir filing: the PAN is the claimant's, not the deceased shareholder's. The shareholder's details go in the fields for the original holder.

Demat ID problems

• The format: an NSDL account ID is "IN" followed by 14 digits (the 6-digit DP ID and 8-digit client ID); a CDSL account ID is 16 digits. Take it from your Client Master List rather than typing it from memory.
• The account must be yours and active: in the claimant's name, with KYC complete, and not frozen or closed
• Joint accounts: make sure the claimant is recorded exactly as on the account. If in doubt, ask the company's Nodal Officer how it will match the claim before you file.

EVR problems

The e-verification report is filed by the company's Nodal Officer, not by you, but a claimant's step can block it:

• The postal receipt isn't uploaded: the SRN stays under "Pending for Action" until you upload proof of sending documents. Until it moves to "Under Processing", the company can't file the EVR.
• Another claim exists: an EVR can't be filed while another IEPF-5 for the same folio or demat account against the same company is pending or approved. If a relative filed earlier, or you filed twice, sort that out with the Nodal Officer first.
• The company's details don't match your claim: the company checks your form against its records. A folio number, shareholder name or share count that doesn't agree will stop verification.

After a rejection

A rejected claim can be filed again as a fresh IEPF-5 with the problem fixed. Read the rejection reason closely before refiling. Common rejection reasons and fixes.

When to stop and get help

If you've corrected the obvious mismatches and the form still won't validate, or the company keeps returning the claim, have someone review the whole file. The fault is often in the underlying records, such as the folio's KYC or a transmission that was never completed, not in the form itself.